Job Overview
Vision Tact is looking for a dedicated and highly organized Client Relations Manager to serve as the primary liaison between our clients and internal teams. This role is central to ensuring seamless communication, exceptional service delivery, and long-term client satisfaction. The ideal candidate will be passionate about relationship management, possess strong business acumen, and understand the nuances of delivering AI, automation, and data-driven solutions to clients across industries.
At Vision Tact, client success is not a department — it’s our philosophy. The Client Relations Manager will nurture post-sales relationships, oversee ongoing engagements, identify upselling opportunities, and ensure that every Vision Tact client feels supported, understood, and valued. This position demands an empathetic communicator with strong coordination skills, capable of working across time zones and managing multiple accounts simultaneously.
Key Responsibilities
Act as the main point of contact for assigned clients, ensuring all communications are timely, professional, and solution-oriented.
Develop a deep understanding of client businesses, goals, and challenges to anticipate needs and propose strategic solutions.
Collaborate with delivery teams to ensure projects are executed on time, within scope, and aligned with client expectations.
Conduct regular check-ins, quarterly business reviews, and performance reports for each account.
Manage client feedback, coordinate resolutions, and maintain high satisfaction and retention rates.
Identify opportunities for account growth through cross-selling or up-selling Vision Tact’s AI, automation, and data services.
Support business development initiatives by assisting with renewals, referrals, and testimonials.
Maintain accurate and updated records in CRM systems and prepare internal reports for leadership.
Represent Vision Tact in client meetings, industry events, and strategic sessions to strengthen brand trust.
Partner with marketing and R&D teams to align new solutions and innovations with evolving client needs.
Required Skills & Tools
Strong interpersonal and communication skills with a client-first approach.
Proven ability to manage multiple enterprise or mid-tier clients simultaneously.
Familiarity with CRM systems such as HubSpot, Zoho, Salesforce, or equivalent.
Experience with project coordination tools like Asana, ClickUp, or Trello.
Excellent organizational and presentation skills with attention to detail.
Strong analytical and reporting abilities using Excel, Google Sheets, or BI dashboards.
Ability to handle client escalations and navigate complex, technical discussions diplomatically.
Comfortable working in fast-paced, cross-cultural, and technology-driven environments.
Fluency in English (written and verbal); proficiency in Arabic or other regional languages is an asset.
Qualifications
Bachelor’s degree in Business Administration, Marketing, Communications, or related field (Master’s preferred).
Minimum 3–5 years of experience managing enterprise or key accounts in the tech, automation, or AI service industry.
Strong understanding of digital transformation, automation, or AI product lifecycles.
Certifications in Customer Success Management (CCSM), Project Management (PMP/Agile), or CRM Tools preferred.
A history of building long-term client partnerships and achieving measurable account growth.
Applicants should include a portfolio or case summary demonstrating successful client relationship outcomes, renewal rates, or process improvement achievements.
Links to LinkedIn profile, professional references, or client commendations are encouraged to strengthen the application.
