02Capabilities
What it does
Deploys into your environment
Not a black box, and not a data export.
Audit trail by default
Every action is attributable and reviewable.
See it on your data.
PeopleSage
People operations with the reporting HR actually asks for.
Escalated to a human agent — policy limit reached, transcript attached.
Illustrative transcript — replace with real product UI
Built for the work that actually comes in
Policy guardrails
The agent answers inside the rules you set and refuses what it should refuse — every refusal is logged.
Clean escalation
Hands off to a human with the transcript, the caller intent and the reason for the handoff attached.
Bilingual by design
English and Arabic on the same number, with the right script and the right accent handling.
Interruption handling
Barge-in, corrections and mid-sentence changes of mind — the parts scripted IVR gets wrong.
Full audit trail
Recording, transcript, tool calls and decisions retained to your retention policy, not ours.
Product analytics
Resolution rate, handoff reasons and repeat-caller patterns, reported per queue.
Sits on the stack you already pay for
No rip-and-replace. It joins your existing numbers, queues and records, and writes back to the system your teams already work in.
The rest of the family
VoiceTact
AI call agents
Inbound and outbound voice handling with live handoff to your team.
Explore VoiceTactOpsStak
Operations dashboard
One view across the systems that run the business day to day.
Explore OpsStakOmni
Unified engagement
A single surface across the channels your customers already use.
Explore OmniJudge it on your own calls
Ten minutes on a real agent, with your own awkward questions.